Now that we know there is a simpler way to solve for the problem of medical record retrieval, let’s talk about all of the other things that your firm can do with the additional time you will have, once you have a more efficient process.
- Business development
- Lead generation
- Client service
- Better intake procedures
What is the best use of your support staff? If it were possible to retrieve all your client’s medical records with only 5-10% of the current staff effort, what other (more valuable) work could your team accomplish for the firm?
Taking a client-centric approach, and utilizing your human capital to provide an enhanced client experience is a critical differentiator for firms at a time when we must acknowledge that it is much more of a ‘client’s market’, and firms are hungry for work.
- Looking in greater detail at your client experience journey as they first interact with your firm starting with the intake process, consider how you could be using your team to improve the process for the client as well as the firm. Taking into account the importance of this interaction, and the reality that it is likely the most significant amount of time that your firm will spend with your client over the course of their case, wouldn’t you prefer if your staff could focus on providing the best possible client interaction rather than spend that time attempting to track down medical records?
Law firms are always looking for ways to better leverage their attorney time. Finding opportunities to free up staff from time-intensive tasks, creates more chances to have them support your attorneys to focus on the most profitable use of everyone’s time.
Click below to learn how Gosimer can help free your staff from repetitive time-consuming tasks and give you an immediate increase in the resources available for your most profitable activities.
